Artisan Baking Excellence

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Privacy Policy

Effective Date: January 1, 2026

Information We Collect

At BakePalette, we collect information you provide directly to us, such as when you place an order, contact us, or subscribe to our newsletter. This may include your name, email address, phone number, delivery address, and payment information.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about your purchases, provide customer service, send you marketing communications (with your consent), and improve our services.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with service providers who assist us in operating our business, conducting our website, or serving our customers.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].

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Terms of Service

Effective Date: January 1, 2026

Acceptance of Terms

By accessing and using BakePalette services, you accept and agree to be bound by the terms and provision of this agreement.

Orders and Payment

All orders are subject to availability and confirmation. Prices are subject to change without notice. Payment is required at the time of order placement. Custom orders require a 50% deposit.

Delivery and Pickup

Delivery times are estimates and not guaranteed. We are not responsible for delays due to circumstances beyond our control. Pickup orders must be collected within 24 hours of notification.

Cancellation Policy

Standard orders may be cancelled up to 24 hours before pickup/delivery. Custom orders require 48-72 hours notice for cancellation. Cancellation fees may apply.

Quality Guarantee

We stand behind the quality of our products. If you are not satisfied, please contact us within 24 hours of pickup/delivery to resolve any issues.

Limitation of Liability

BakePalette liability shall not exceed the amount paid for the specific product or service in question.

Contact Information

For questions about these Terms of Service, contact us at [email protected].

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Disclaimer

Last Updated: January 1, 2026

General Information

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, BakePalette excludes all representations, warranties, conditions and terms.

Allergen Information

Our kitchen handles wheat, eggs, dairy, nuts, soy, and other allergens. While we take precautions, we cannot guarantee that any product is completely free from allergens. Please inform us of any allergies when placing your order.

Product Variations

As our products are handmade, slight variations in appearance, size, and decoration are normal and expected. Product images are for illustration purposes and actual products may vary.

Perishable Products

Our baked goods are perishable and should be consumed within recommended timeframes. Proper storage instructions will be provided with your order.

Custom Orders

Custom cake designs are created based on consultations and may vary from initial concepts. Final approval is required before production begins.

Weather and Events

Delivery and pickup may be affected by severe weather conditions or unforeseen circumstances. We will communicate any necessary changes promptly.

Contact

For questions about this disclaimer, please contact us at [email protected].